Subject: Cyber security incident – Notice 

We wish to inform you of a recent cyber security incident impacting Friendly Care Management Pty Ltd. 

We are urgently investigating this incident with the assistance of cybersecurity specialists. 

Investigations to date indicate no FriendlyCare Pharmacy systems were affected, and no patient or customer data held by any FriendlyCare Pharmacy has been impacted. 

Relevant Australian Government agencies have been notified, and we are cooperating with officials to respond to this criminal activity. 

On Wednesday, 15 April 2026, we identified suspicious activity within the Friendly Care Management IT network and immediately commenced an investigation. 

We are also aware that certain information has been referenced on the dark-web, which is being reviewed as part of our ongoing investigation to make an assessment of the nature and scope of the information involved. 

At this stage of our investigation, we are able to confirm that these two events are connected. 

Based on our investigations to date, this incident relates solely to Friendly Care Management's corporate systems. No pharmacy systems were affected, and no patient or customer data held by any FriendlyCare Pharmacy has been compromised. 

We are committed to communicating with you transparently with any information that is relevant to you. 

We will provide further updates at www.friendlycare.com.au as more information becomes available. 

Thank you for your understanding and support at this time.